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Rev 1.00 2013/09/05

No Nonsence Return Acceptance - NO QUESTIONS ASKED 

Any item purchased online can be returned within 3 days of receipt thereof with no questions asked (as long as the items is returned in it's original state with all packaging instact. We will undertake to refund such a return within 5 business days of receipt thereof. Excludes shipping and return shipping costs.

NEW Product:
Most goods will be refunded or exchanged if they are returned within 7 business days of purchase. If they were defective due to a manufacturing or design flaw or do not comply with requirements and standards of safety and quality. CompuSpare reserves the right to refer returned goods for technical assesment by the manufacturer or authorized service centre. Customers are required to present their original invoice.

the following goods are excluded from the 7 day repair, exchange or refund policy are:
1) Unless there is a manufacturing defect, clients may only return these goods if it is still in original condition.
2) Goods purchased by way of special arrangement of custom order.
3) If sold with specific condition of "voetstoets" or "AS IS"

USED or Pre-Owned Product:

Conditions may differ for used or pre-owned goods, please enquire and confirm before ordering used or pre-owned items.

NO DECEPTION - NO NONSENCE

ADVICE WITH CONFIDENCE
If a customer has indicated that they wish to use an item sold for a particular purpose and it has been confirmed that the customer will be able to use the goods for that purpose, the customer may return the goods within 7 business days after purchase, if it turns out that the goods are not suitable for the purpose the customer had anticipated and indicated to the salesperson.

If the packaging or marketing materials from us indicate a product which materially differs from that which is supplied then a customer may return the goods within 7 business days after that purchase. Subject to our rights in law to charge the customer for the use of the product and to repair the goods for re-stock purposes, CompuSpare will provide the customer with a refund.

If a customer’s goods fail or turn out to be materially defective due to a design or manufacturing defect within the first 6 (six) months after purchase, CompuSpare will repair, replace or provide the customer with a refund at CompuSpare's election.

Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, CompuSpare reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

If the goods show a defect after the initial 6 (six) month period, but are within the manufacturer’s warranty period, CompuSpare may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty. All goods repaired in terms hereof will carry a further 3 (three) month warranty which runs concurrently with the 6 (six) month period but may serve to extend the warranty beyond the original 6 month period where the 3 months expire after the 6 month period.

If the goods become defective once the manufacturer’s warranty has expired, we will endeavour to arrange with the manufacturer or its agents to repair the goods but bear no responsibility for their failure to do so.

No chargeable repairs will be done without the customer’s approval of a quotation first. If within 3 (three) months after goods have been repaired, the defect persists or a further failure or defect occurs on the repaired component CompuSpare will either refund or replace the component. Customers must keep proof of repairs.

As with all warranties, certain conditions and exceptions apply:

-Please take proper note of any terms or instructions that accompany your goods;
-Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be repaired, replaced or refunded; and
-Defects that develop after six months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.
-The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:

-damage caused by lightning or power surges;
-damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;
-goods used for a purpose other than the purpose for which they were intended e.g. commercial use of domestic appliances;
-accidental damage;
-goods that have been altered or physically changed in any way; and
-A public regulation prohibits such returns for public health reasons.

Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made.