Terms & Conditions
Terms & Conditions
Table of Contents
- Defects, Returns, Refunds & Guarantees
- Age Restriction on Sales
- Sales Records
- Governing Law and Jusdiction
- Changes to Agreement
- Dispute Resolution
- Domicile – Contact address
- Duration of these Terms and Condition
- Copyright and Other Intellectual Property Rights
- Electronic Communications
- Hyperlinks, Framing and Other
- Purchases from CompuSpare
- Application of terms and conditions
- The spirit of Fair Play
- Minimum Deposit
- Settling the Balance
- Maximum order quantities
- Pre-Order status
- Changing your pre-order or cancelling it
- Deliveries & Part Shipment
- Collecting your pre-order
- Returns, Refunds and Exchanges
- Determination of policies
Welcome to the website of HiTech Asset Recovery Managers (Pty) Ltd t/a CompuSpare (hereinafter referred to as "CompuSpare") at www.CompuSpare.co.za (hereinafter referred to as the "website"). Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you. Please read and understand these Terms and Conditions as they apply to your use of our website and any products or services that you may order via the website online ordering.
- Defects, Returns, Refunds & Guarantees
If for any reason you wish to return any product purchased by you on the website by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced, as the case may be. The Refund Policy below regulates your rights in this regard, and how products are to be returned to us.
- Age Restrictions on Purchases online
Certain products bear age restrictions. It is the buyer’s responsibility to ensure that he/she and/or the person for whom they may be buying the product, meet(s) such age restrictions (including, inter alia, Videos, games and DVD's) and that these restrictions are observed. Accordingly you indemnify CompuSpare and its staff and suppliers from any and all liability in this regard, including any liability arising as a result of failure by you to provide accurate information in this regard when completing the website registration process.
- Transaction Sales Records
Sales records regarding the transactions between you and CompuSpare may be maintained on the website for a period of 3 months from the date of conclusion of the sale or related transaction. Thereafter you shall be responsible for retaining your own record of the relevant sale or related transaction.
- Law and Juristriction
The CompuSpare website is hosted, controlled and operated from within the Republic of South Africa and is governed by South African law and subject to the 'Disputes' clause of these Terms and Conditions, you and CompuSpare submit to the non-exclusive jurisdiction of the South African courts.
- 5. Privacy
5.1.CompuSpare shall take all reasonable steps to protect your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA), a copy of which may be downloaded from: http://www.justice.gov.za/paia/paia.htm
5.2.You hereby consent and grant CompuSpare permission to collect electronically, store and use any of your personal information provided by you to CompuSpare, and for CompuSpare to utilise cookies to collect such information, so that it may be collected, stored and used for the following purposes:
5.2.1. greeting you when you access our website;
5.2.2. so as to compile non-personal statistical information about browsing habits, click-patterns and access to the website;
5.2.3. so as to verify your identity when transacting on the website; and
5.2.4. so as to ensure that the goods are received by the addressee.
5.3.CompuSpare shall not disclose your personal information unless:
5.3.1. through due legal process. Or
5.3.2. your consent thereto;
5.4.CompuSpare may compile, use and share any information that does not relate to any specific individual; and
5.5.CompuSpare owns and retains all rights to non-personal statistical information collected and compiled by CompuSpare.
- 6. Security
6.1.Person(s) that delivers or attempts to deliver any damaging code to this website or attempts to gain unauthorised access to any page on this website shall be prosecuted, and civil damages shall be claimed in the event that CompuSpare suffers any losses or damages.
6.2.You agree and warrant that your log-in name and password shall:
6.2.1. be used for your personal use only; and
6.2.2. not be disclosed to any third party.
6.3.You allow CompuSpare to take all reasonable steps to ensure the integrity and security of the website and back-office applications.
6.4.All credit card transactions are encrypted and handled by a third party Supplier called Virtual Card Services (VCS).
7. Changes to Agreement
CompuSpare may, in its sole discretion, change these Terms and Conditions or any part thereof at any time on notice to you. Onus is solely on you to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must not place any further orders on the website, or continue further use the website in any way.
8. Dispute Resolution
Should a dispute arise between you and CompuSpare on any matter arising out of these Terms and Conditions, and the matter is not resolved through the Management of CompuSpare within 2 (two) calendar month to your satisfaction, then you are at liberty to submit your complaint to the National Consumer Commission (the "NCC").
Any dispute be outside of the jurisdiction of the “NCC”, then such a dispute shall be submitted to confidential arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa. rules rules can be downloaded at http://www.arbitration.co.za/downloads/expedited_rules.pdf
9. Domicile – contact Address CompuSpare chooses as its address for all purposes under these Terms and Conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 5 Alphen Square South, 845 16th Road, Randjespark, Midrand, 1685, South Africa, with a copy to be sent to firstname.lastname@example.org.
10. Duration of these Terms and Conditions
These Terms and Conditions shall commence from the date on which they are published on the website and continue indefinitely, as amended by CompuSpare from time to time, for so long as the website exists and is operational, CompuSpare being entitled to terminate these Terms and Conditions and/or shut down the website at any time.
11. Copyright and Other Intellectual Property rights
Web content, data on this website, including but not limited to, graphics, icons, hyperlinks, private information, designs, agreements, software, databases and text, are licenced to or the property of CompuSpare and as such are protected from infringement by local and international legislation and treaties.
12. Electronic Communications
When you visit CompuSpare or send e-mails to us, you are communicating with us electronically. CompuSpare will communicate with you by e-mail or by posting notices on the CompuSpare website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
13. Hyperlinks, Framing and Other
13.1. Hyperlinks provided on our website to non-CompuSpare sites are provided “as is” and CompuSpare does not necessarily agree with, edit or sponsor the content on such web pages.
13.2. No person, business or web site may frame this site or any of the pages on this website in any way whatsoever.
13.3. No person, business or web site may use any technology to search and gain any information from this website without the prior written permission of CompuSpare. Such permission could be obtained from Imran.email@example.com
14. Purchases from CompuSpare
14.1. CompuSpare Products and Availilbitily
Stock availability Stocks of all goods on offer are limited. CompuSpare shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should CompuSpare be unable to fulfill any
14.1.1. order placed by you at the advertised price due to stock having sold out, CompuSpare will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy ("Refund Policy").
Please note that although CompuSpare endeavours to accurately describe and/or depict each product on the website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy.
14.1.2. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to CompuSpare for a full refund within 3 days of delivery. Please see our Refund Policy which explains how and when you can be refunded, as well as how returns are to be made).
14.1.3. Demo units are shop soiled units that have been used in dealer or our stores, they come with the no warranty unless specifically specified.
14.2. Agreements of Sale
14.2.1. Placing a product in a shopping cart without completing the purchase cycle does not constitute:
220.127.116.11. an agreement of sale; and/or an order for such product, and as such, CompuSpare may remove such product from the shopping cart if stock
18.104.22.168. becomes unavailable and you CompuSpare may not be held liable if such product is not available when the purchase cycle is completed at a later stage.
14.2.2. An agreement of sale only comes into effect if and when:
22.214.171.124. you electronically submit a properly completed order for one or more products in your shopping cart; and
126.96.36.199. payment is either authorised, or received by CompuSpare in its bank account.
14.3. Termination of Sales & Cancellation of Orders
14.3.1. By CompuSpare: CompuSpare reserves the right, for purposes of preventing suspected fraud , to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and CompuSpare, in whole or in part, on notice to you. CompuSpare shall only be liable to refund monies already paid by you (see CompuSpare's Refund Policy in this regard), and accepts no other liability which may arise as a result of such refusal to process any order/sale.
14.3.2. By You: Save for certain exceptions , and subject to certain charges you are entitled to cancel any sale concluded on this website within 3 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/time frame (or where none is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.
14.4. Amounts Payable by You
14.4.1. Prices The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.
14.4.2. Delivery Costs These differ depending on a variety of factors, including product type, price, and weight, as well as whether delivery is to be made within, or outside, the borders of South Africa. We keep delivery costs information current on our website.
14.4.3. Value Added Tax Value added tax at the rate of 14% is charged on goods bought by South African residents. VAT is not payable on orders if both the billing and the shipping address are international.
14.4.4. Import Duties Import duties may be payable by recipients of goods in foreign countries. CompuSpare does not know what import duties/levies may be payable and cannot calculate or estimate such costs. You are responsible for determining whether any such import duties/levies are payable and, if so, the amount thereof.
14.4.5. CompuSpare shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, CompuSpare will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.
14.5. Subject to the exceptions listed below, your payment for any products ordered from CompuSpare must be made to CompuSpare's bank account in any one of the following ways:
14.5.1. Credit card payments The website accepts Credit Card payments which include Master Card, Visa. At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank's authorisation is not obtained, the order will be cancelled. Payment is not collected immediately it is a reserved for payment transaction. Only when the order is settle by CompuSpare are the funds collected. Please note that Master Card Cheque and Debit Cards are not accepted.
14.5.2. Bank deposits & Electronic Funds Transfer Should you choose to pay via a bank deposit or Electronic Fund Transfer, instructions will be emailed to you regarding the manner in which monies must be deposited into CompuSpare's bank account and it would be subject to the following rules:
188.8.131.52. the exact amount must be paid;
184.108.40.206. in the case of a direct deposit, the deposit amount must be in cash as cheques are not accepted;
220.127.116.11. the payment must be identified by supplying the order number and surname in the reference section of the deposit slip or on the electronic transfer; and
18.104.22.168. your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 5 business days.
As per out delivery policy
14.7. Television Purchases
14.7.1. A valid TV license will be required in order to complete your purchase of this product.
14.7.2. You will also be required to email / fax us an electronic copy of the TV license holder's SA ID Book and TV license, before we can dispatch your order.
Pre-Order Terms & Conditions
- Applicaion of Terms & Conditions
The terms and conditions laid out herein applies to all items pre-ordered online at CompuSpare (www.compuspare.co.za), and is subject to our standard Terms & Conditions as listed on this website. You, the Customer, enters into the following 'Pre-Order' agreement with CompuSpare:
- The Spirit of Fair Play
Because we pride ourselves in our customer service, diverse range of products and ability to meet the ever-growing consumer demands, we have allowed the pre-ordering of products on our website. The pre-ordering system essentially gives customers peace of mind that newly launched products can be secured before the official launch date thereby avoiding disappointment on or after the day. There are however times when unethical customers may try to take advantage of us and/or our systems so it is necessary to lay down the ground rules so that arguments can be prevented and/or resolved. We therefore would like to officially lay down the following ground rules for pre-ordering.
- Minimum Deposit
A minimum deposit (as advertised on the website) will be required for pre-orderable items from time to time.
Pre-orders must be secured with 100% upfront payment, before delivery. A pre-order is considered secured only when the appropriate amount for deposit or full pre-payment is made. "Secured" means that we will to the best of our ability attempt to secure the relevant stocks, to fulfil the order. It does not mean that pre-orders will be fulfilled 100% of the time, as occasionally there are circumstances beyond our control, but rest assured that we will fulfil all pre-orders 99.9% of the time.
- Settling the Balance
Please be advised that CompuSpare will be contacting you prior to the launch date to arrange for the settlement of the outstanding balance as per the advertised purchase price. We do however urge our customers to pay the full purchase price up- front so as to avoid the potential inconvenience of settling the outstanding balance before the launch date.
- Maximum Order Quantities
To protect our Customers from unscrupulous elements who attempt to profit from limited stock and market demands, we restrict Customers' pre-orders to a limited number of units per product ordered. This ensures that everyone gets their fair share.
- Pre-order status
All pre-orders are subject to stock availability. Sometimes manufacturers and suppliers are unable to stick to a delivery schedule and sometimes they are unable to fulfil their promise on quantities. However, to the best of our ability, we will only work with dependable, reliable and timely suppliers to protect your interests. Fortunately these incidents are few and far between.
For items for which severe shortage occurs, we will revert to the fairest basis which is first-pre- ordered, first-served. So it always pays to be quick and decisive when it comes to pre-ordering.
Please note that the expected launch dates are subject to change at the manufacturer's discretion.
- Changing your pre-order or cancelling it.
In the event of changes to the advertised pricing, features or product offerings, the Customer will be notified and given an opportunity to continue, cancel or amend his/her pre-order. Refunds, changes and cancellations will only be possible for pre-orders that haven't been shipped to the Customer.
Please allow for a potential variance, between the estimated pre-order price and the actual final retail price. The variance is usually applicable to imported items for which foreign freight, currency exchange rate fluctuations and of course, taxes. This usually works both ways, both for price increases and lower prices, subject to the final expenses incurred in importing the items.
- Deliveries and Part Shipment.
Deliveries of pre-orders will generally be concluded within 72 hours of the advertised launch date, we will however endeavour to have your product delivered as close to the advertised launch date as possible, ensuring that you are one of the first to have the product. In the event of part shipment (partial shipment) as requested by the Customer, he/she will be liable for all the associated delivery charges.
- Collecting your pre-order.
Customers will be permitted to collect their pre-orders at their self appointed store.
- Returns, Refunds and Exchanges
CompuSpare reserves the right to provide refunds for orders that it no longer wishes to support/accept/fulfil. Please refer to the Returns, Refunds & Exchange Policy as listed on our website.
- Determination of policies
At all times, CompuSpare reserves the right to make any changes on all amendments, descriptions, updates, variations, assortments/bundles, prices, discounts etc., as it may deem fit, at its own discretion.
CompuSpare will enforce all policies stated on its website at all times. Customers are advised to be mindful of the rules and regulations, terms and conditions of their purchases as per the policies listed here.